Troubleshooting & FAQs
This part of the guides is where to look when something in EVX Software does not work the way you expect, or when you need a quick answer.
What you will find here
- Frequently asked questions: short answers to the questions users ask most, grouped by topic.
- Financial troubleshooting: what to check when rates, expenses, or invoices do not come out as expected.
- Access and visibility problems: what to check when you cannot see a record your colleagues can see.
- Integration sync errors: what to do when your accounting system and EVX Software do not match.
- Glossary: the terms used across these guides.
- Getting help: how to reach EVX Software support.
How it fits together
Each frequently asked question also appears at the end of the feature page it belongs to, so you find it whether you start here or from the feature. Most problems come from a setting or a permission, so the answers point to the page where that setting is explained.
Example: a missing time entry
A project manager cannot see the hours a colleague recorded on her project. The frequently asked questions point her to permissions. In User roles she finds that seeing other users' time entries is a permission her role can have, and her administrator turns it on. She did not need to contact support.
What you can do next
- Frequently asked questions for quick answers.
- Glossary for the terms used in these guides.
- Getting help to contact support.